Chestnut Medical Group
of Fresno

What billing or insurance information will I receive?

When you come into our office for the first time, bring a photo ID and your insurance cards.  We will check on your eligibility when you are registered as a new patient and will be verified before your subsequent appointments.

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How long will it take to get things settled with the insurance company?

According to CA state law, insurance companies have 45 to 60 days to pay a claim.  Sometimes the processors need additional information which may delay the payment.



Why am I getting bills from physicians?

Many insurance plans have out of pocket expenses due to co-payments, deductibles and co-insurance percentages.  We post information from the explanation of benefits from your insurance company.  If payment is due to your responsibility you will receive a statement and request for payment from Chestnut Medical Group.



I received a notice that my insurance company has paid on my bill - but I can't understand how they calculated their payment amount. Do you know?

Chestnut Medical Group posts information given to us from your claim explanation of benefits but we do not know the plan information on each individual's policy.   We are looking at the same explanation that is mailed to you.

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You receive a booklet or letter explaining your benefits when you or your employer enrolls you in a health insurance plan.  If you have questions, you should call the member services phone number listed on your card or talk to the human resources coordinator where you work.